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Customer Charter

Customer Charter

At Ipswich Town Football Club we care about our customers and within this Customer Charter we outline the minimum standards of service that all customers will receive. Since the outbreak of Covid19 our policies and procedures may be subject to change at very short notice. Supporters are advised to monitor Club channels for the latest up to date information and safety advice.

We are committed to providing the best facilities and excellence in service and are constantly striving to improve in everything we do. We monitor our performance using independent market research but undoubtedly the best way to improve is to listen to the views of our customers so if you have any comments to make about this Charter or any other customer service issue please rest assured that we will welcome your feedback. Contact us at customerservice@itfc.co.uk.

Our FanZone on the practice pitch before every first team home match has proved a popular attraction for all supporters. Fans of all ages are flocking to use the facilities and enjoy a pre-match venue to chat and discuss all things Ipswich Town in a safe and family friendly environment accompanied by like-minded others. Our team of volunteers, the Portman Pals, run free activities for children in the FanZone on matchdays which have proved very popular. Liz Edwards our Supporter Liaison Officer is always on hand in the FanZone and often has an exhibition stand with various areas of supporter interest. In the Marquee there is a big screen showing the live televised matches.

A report on how we perform against our Customer Charter incorporating any improvements we have put in place is submitted to the English Football League.

For convenience relevant information can be found under the following headings:

  1. Ticketing

  2. Memberships + Junior Blues

  3. Facilities for Disabled Supporters

  4. Inclusion & Anti-Discrimination

  5. Safeguarding

  6. Staff Conduct

  7. Communication & Public Relations

  8. Merchandise

    9. Community Trust

    10. Data Protection

    11. Stewarding

    12. Complaints Procedure

    13. Supporter Liaison Officer [SLO]

     

You can download our 2021/22 Customer Charter here.

Updated 28th June 2019

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