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Club News

SUPPORTERS' FORUM

20 January 2015

The latest discussion points between fans and the Club

These are the latest discussion points from the recent Supporters’ Forum, held between the Club and members of the Supporters’ Club.  

Portman Pals
The Portman Pals work around Portman Road on matchday, handing out      informative leaflets about the stadium. They also meet supporters’ official coaches when they arrive at the ground. Portman Pals are all volunteers and started at the Millwall game in September. The service is proving to be very successful, with all the Pals who started still working on matchdays.

Up market
The Forum praised the Club for the improvement in marketing and PR and said it was the best it’s ever been with everyone linked up on social media.
Town’s marketing manager, Neil Hawes talked about the success of the Fly the Flag campaign with local businesses showing their support for Blues. The My Fanzone initiative, which offers the chance for fans to share lifts to games, has already seen 500 fans sign up while the half season ticket offer went through the roof with more than a 1000 fans purchasing one.    

Ipswich Player
One Forum asked if it was wise to show clips of the Ipswich Player service on the social media channels but it was pointed out these were just clips and the full interviews, highlights and match commentary were only available on Player. It was also said that Player will be undergoing changes at the end of the season as a new Football League provider takes over the service. The Club will still provide the content.

U11 Season Ticket
The Club said it was comfortable with the £10 U11 season ticket going forward, but are aware people are purchasing these tickets when it’s not for a child.  The Club are checking to make sure it’s correctly utilised and not being abused. It is also the same with the student season ticket. The Club have written to supporters to gain proof of ID for the U11 season tickets and student season tickets. 

Catering
The Club have made sure that extra tills and extra staff are in place, plus beer hawkers are going round to try and alleviate the queues on matchdays.  There have been occasions when supporters standing watching the TV monitors near the bars in the North Stand, have misled some to believe that there were long queues to the bar.
The Club informed the forum that The Food Standards Agency (FSA) in conjunction with DEFRA are introducing new allergen labelling laws which have come into effect. These are called the Food Information Regulations EU1169/2011 (FIR Regs) and these regulations will affect all food service organisations, no matter what the size.  

Mobile phone reception 
The Club have reported the poor reception to O2 as the majority of the Club phones are with that network. All agreed that it’s inevitable if everyone uses their phones at the same time.  O2 have apologised once already this season.

Derby day
Club secretary Sally Webb has recently met up with the Police.  They have advised the Club that they would like all Town fans to travel by public transport to Carrow Road for the derby on March 1.  


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