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17 July 2019

Details on how to obtain sensory packs for upcoming season below

The Club announced back in April that sensory packs will be available for the 2019/20 season. The packs are designed to help fans, particularly those with autism, enjoy their experience at Portman Road as well as other stadiums and events.

Due to a limited number of packs, the Club have created a priority system for season ticket holders and a booking system for match-to-match fans.

Season ticket holders can secure a sensory pack for the entirety of the season. Non-season ticket holders can obtain a sensory pack on a match-to-match basis, these need to be returned after each match.

To register your interest in obtaining a sensory pack, please email our disability liaison officer, Lee Smith either by email at or alternatively you can speak to Lee over the phone on 01473 400 556.

Please inform Lee with your full name, date of birth, customer number, address, email address, contact number and your diagnosis.

You will also need to state if you're a season ticket holder and wishing to have the pack for the season, or if you're wishing to obtain a pack for a particular game. Packs are available for away games too.

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