Ballot entries open from 3pm
The Club is now able to confirm full details of the season ticket holder ballot process for our Boxing Day visit of Northampton Town.
Ballot entries will open at 3pm on Thursday, 17 December and close on Monday, 21 December at 10am.
Supporters who have entered the ballot will learn if they've been successful or not by Tuesday, 22 December. The Club will release deatils on the seat selection process for those successful in due course.
A maximum of 2,000 fans will be allowed to attend the game, in line with Government rules for Tier 2. Season ticket holders who live in a current Tier 3 area are not permitted to attend matches and therefore will not be able to enter the ballot.
It is unlawful to attend a match and mix with anyone outside of your household/support bubble. You should only apply in the ballot for those in your household or support bubble. The Club’s software system will detect those who are applying from different households and we will be in contact with you.
Please note, supporters who will be forming a ‘Christmas bubble’ with up to three different households will not be able to attend football matches as one bubble. You must only enter the ballot and attend matches with supporters from your current household/support bubble.
Only one person from each group of fans needs to complete the ballot application on behalf of their group members. If you’re planning to attend alone, you must enter the ballot process. If you’re in a group, one of you will need to obtain the details of the others wishing to attend together and enter the ballot on behalf of the whole group.
Disabled season ticket holders can contact the Club's disability liaison officer for help regarding ballot entry on 01473 400556 and at firstname.lastname@example.org.
The minimum age for entering the ballot on your own is 14 years of age. Children aged 13 years and under will need to be entered into the ballot with an adult.
This is a new process for everyone. Here's how it works...
HOW DO I ENTER THE BALLOT?
To enter the ballot, firstly visit https://tickets.itfc.co.uk and log in using your Supporter ID and password.
Once logged in, you will need to click on your name with your Supporter ID in brackets which will be displayed where the sign in button was (highlighted above).
Within your account, navigate to ‘My Friends and Family’. Ensure all those who you wish to attend and sit with at matches are added to this section. To add additional members from your household/support bubble to your group, click on ‘Manage my relationships’ – once you have clicked on this option, you will be able to add additional supporters to your group by clicking on ‘Create a Relationship’ and then following the on-screen instructions (displayed below). Please note, it is unlawful to attend a match and mix with anyone outside of your household/support bubble. You should only apply in the ballot for those in your household or support bubble.
Once you have ensured all supporters required are added to your friends and family group, navigate back to the homepage of https://tickets.itfc.co.uk
You’ll then be able to click ‘Apply Now’ on the home match ballot banner which will be prominent on your screen.
Click the ‘Buy’ button on the fixture you wish to apply for (Northampton example below)
You’ll then see the below screen, where you’ll need to choose the number of seats you require and then click ‘Add to Basket'.
Assign each ‘seat’ to each individual supporter within your group, please remember you can only apply and attend matches with those in your household/support bubble.
If you’re attending alone, your details should show against this option already.
To assign any additional tickets, click on the ‘pencil icon’ by the current ‘Owner’. This will bring up your Friends and Family list to choose the person you wish to assign this ticket to. A supporter can only have one ticket assigned to their name, per game.
You will notice error messages until each ticket is assigned to a unique Supporter ID.
Once you’ve assigned all tickets to your group, the ‘Proceed to Checkout’ button will then become active. Click on this to proceed.
As you are only entering a ballot, no tickets will be allocated at this stage. Finally, you must read and agree to the Club’s Supporter Code of Conduct and ticketing terms and conditions. By agreeing to these, the ‘Submit’ button will become active to allow you to finalise your ballot entry for this specific match.
You have now completed the ballot application process for yourself and all additional members of your household/support bubble.
You will receive a confirmation email to confirm your ballot entry to the email address confirmed in the basket checkout.
WHEN WILL I FIND OUT IF I’M SUCCESSFUL IN THE BALLOT?
Season ticket holders will find out if they’ve been successful or not in the Northampton ballot by the close of play on Tuesday 22 December via email.
WHAT DO I DO IF I’M SUCCESSFUL IN THE BALLOT?
You will receive an email informing you of the next steps which will be about selecting your seat(s).
WILL I STILL BE ABLE TO WATCH ON iFOLLOW?
All season ticket holders will continue to receive an iFollow code to watch home games, regardless of if they’ve been successful in the ballot or not.
I NEED ASSISTANCE
Our ticket office team will be on hand to assist supporters with any queries they may have regarding the ballot process. They’re contactable via email@example.com and on 03330 05 05 03.
Check out the Club's step-by-step video on how to enter a home match ballot.