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Club News


11 December 2020

Full list of FAQs below

Town will welcome 2,000 season ticket holders back to Portman Road for tomorrow’s game against Portsmouth.

If you’re one of the 2,000 attending tomorrow’s match, below is a handy list of FAQs – from bringing flasks to face masks...

Where can I park?
Supporters are advised to refrain from using public transport as much as possible and should not travel in a car with anyone outside their household/support bubble. 

All usual car parks in the surrounding areas are open. Supporters should note that the stretch of Portman Road from Planet Blue to Princes Street is closed for vehicles. If you’re exiting Portman Road car park, you’ll only be able to turn right or straight down Sir Alf Ramsey Way.

When can I enter the stadium?
You will have a designated arrival time on your ticket along with turnstiles you can enter. Please try and stick to this as much as possible. No one will be turned away if they are late on arrival, it just helps the process and adheres to safety guidelines. Supporters will have the option of entering the stadium between 1.30pm and 2pm but please be aware that you will need to go straight to your seat. If you arrive at 1.30pm, you will be seated for 90 minutes before kick-off. Every supporter will be asked to go straight to their seat upon entering the stadium regardless of time of entry.

When do I need to wear a face covering?
Unless you have an exemption, face coverings must be worn at all times – this is including when in your seat watching the game. Children under the age of 11 are not required to wear face masks as per government guidelines. For clarity, all times means from queuing for entry to when you exit the stadium.

What do I need to bring with me?
As already stated, supporters will need to bring a face covering, which must be worn at all times. You need to bring a form of photo ID which matches the name on your ticket. Stewards will ask to see this at the turnstile. Parents/guardians will need to verify the ID for children under the age of 13.

Can I enter with a mobile ticket?
If you chose the ‘print at home’ option, you will have the choice of a mobile e-ticket or a print at home ticket which can be scanned at the turnstiles.

Will the kiosks be open?
No. Unfortunately, all food and drink kiosks will be closed at Portman Road.

Can I bring my own food and drink?
Yes. Supporters are advised to bring their own food and soft drinks. Clear plastic bottles up to 500ml are permitted. Flasks for hot drinks are also allowed. No glass bottles or cans, along with alcohol are allowed to be brought into the stadium. Please be respectful and dispose of any rubbish in the bins provided, or take the rubbish with you.

Can I bring a bag with me?
Yes, you can. Please only bring a bag if absolutely necessary to avoid slowing down the stadium entry process. All bags will be searched by stewards, who will change their gloves after every bag search.

Will I have my temperature taken?
Yes. All supporters will have their temperature taken by stewards upon turnstile entry. If your temperature is above the threshold of 37.6 degrees then you will be asked to return home.

Do I need to scan in for NHS Track and Trace?
If you have a Smartphone, you’re required to check in for NHS Track and Trace purposes at the turnstile you enter through where there will be a QR code.

What can I do when I get through the turnstile?
Unfortunately, supporters must go straight to their allocated seats once they’ve entered through the turnstile.

Is the FanZone open?
No. The FanZone along with all food and drink kiosks are closed. Supporters must not congregate on the FanZone field turf either.

When can I leave my seat?
Supporters are only able to leave their seat to visit the toilet. Please try and avoid peak times.

How many people will be allowed in a toilet at once?
The capacity for each toilet will be marked on the door and this will be monitored by the stewards. There will also be floor signage to allow for social distancing when queuing for the toilet.

Can I sing like I normally would?
Singing and shouting is part of the game, but please be mindful of your fellow supporters around you and social distancing must be adhered to unless with those in your household/support bubble that you’re sitting with.

How will leaving the stadium work?
You will be asked to remain in your seat at the end of the game and take guidance from stewards as exiting will be managed in a row by row system.  If you want to leave the stadium early you will need to do so by 85 minutes at the latest.

Will there be hand sanitiser available?
Yes, hand sanitising dispensers will be widely available throughout the stadium.

Can I buy a matchday programme?
Unfortunately, due to EFL protocols, programmes are unable to be sold at the stadium. They’re available to purchase online here.

Will there be away fans at the game?
No. Just 2000 season ticket holders will be at the game.

Will Bluey and Crazee be at the game?
Unfortunately not, this is deemed to encourage gatherings which will not maintain social distancing. The protocols are constantly being reviewed, so this may change going forwards.

Are we able to get autographs and selfies after the match?
There will be no opportunities for autographs and selfies with players at any point during the day. The usual autograph hunting spot down the main drive near reception will not be in operation.

Is Planet Blue open?
Yes, you’ll be able to get all your matchday purchases from Planet Blue which will be open from 10am through until kick-off. The shop will re-open at full-time. A maximum of 30 supporters will allowed in the shop at once to allow social distancing. Please note, Planet Blue will not stock the matchday programme.

Is the ticket office open?
Yes, the ticket office on Constantine Road will be open from midday through until kick-off for any queries you may have. The phone lines will be open from 9am on Saturday.

My ticket(s) in the post haven't arrived?
You'll need to visit the ticket office on Constantine Road and they'll be able to issue you with a ticket. They're open from midday.

What do I do if I’m feeling unwell during the game?
Contact your nearest steward who will then be able to advise you.

Covid-19 info
You should not be at a game if you display any Covid-19 symptoms or are required to self-isolate. You are also advised not to enter the stadium if you are considered clinically, an extremely vulnerable person. You will be required to provide your personal details - and those of your household/support bubble -  to the Club for Track and Trace purposes. You will also need to read and agree with terms and conditions of sale, read and agree to general Covid guidance and read and agree to the Spectators Code of Conduct before confirming your tickets for matches. If you test positive for Covid-19 a few days after a match, you should contact the Club immediately. An isolation room will be in operation if someone falls unwell or develops Covid-19 symptoms during the game.

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