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HOW TO SELECT YOUR SEATS FOR BURTON VISIT

13 December 2020

Successful supporters have until Monday at 3pm to select seats

The Club can confirm that the ballot for Tuesday night’s match against Burton Albion has been run and supporters will now have received an email to learn if they’ve been successful or not.

Supporters that have been successful in the ballot are able to select their seats from 11am on Friday, 11 December until 3pm on Monday, 14 December.

Due to the timescales, if you wish for your ticket to be posted, you'll need to have selected your seats by 1pm on Friday, 11 December. If you select your seats after this time, only the print at home/mobile e-ticket will be available.

If you have no means of either a mobile e-ticket or a print at home ticket, please contact the ticket office on 03330 050 503 or via mainticketoffice@itfc.co.uk.

Rules were set in place to ensure a fair distribution of tickets, and this will continue to be the case going forward for home games at a reduced capacity.

If you have been successful, please ensure you follow our step-by-step process below which explains how to select your seat(s). At the bottom of the story there is also a step-by-step video to help supporters.

It is unlawful to attend a match and mix with anyone outside of your household/support bubble.  

THE SEAT SELECTION PROCESS WILL BEGIN AT 11AM ON FRIDAY, 11 DECEMBER

Step 1: Please access the Club's ticketing website - https://tickets.itfc.co.uk and sign in using your Supporter ID and password.

Step 2: Once signed in, please click on the 'Home Tickets' tab and then select 'Home Match Tickets'.

Step 3: Please read the Spectator Code of Conduct to ensure you are aware of the latest rules and regulations for supporters attending matches at Portman Road. This can be accessed by selecting the ‘Supporter Code of Conduct’ option.

Once you have read this please click on the ‘Buy’ button highlighted in Red (If signed in successfully and have been successful in the ballot for this match).

Step 4: You will now be shown the Stadium map, which is where you can choose the block you wish to sit in for this match. Areas in red are unavailable for this match, whereas areas in blue are available for selection. Areas in orange are only available for selection by premium seating season ticket holders.

Step 5: You are now required to select the seats you would like to sit in for the game. When you are happy with your seat selection, please click on ‘Add to Basket’ to proceed. NB: You will only see the seating options in that block for your group, so if in the ballot you wanted a group of 2 you will only see the sets of 2 seats (as per the screenshot below).

Step 6: Your basket will now appear and you'll need to assign each seat to the relevant person attending. To do this, click on the pencil icon next to the name under 'Owner'. 

It is unlawful to attend a match and mix with anyone outside of your household/support bubble.

Step 7: Once you've assigned your tickets, you'll then need to select your delivery option. This is either a 'print at home' option which means you have the option of a print at home ticket or a mobile e-ticket, which is compatible on Smartphones. If you would like your tickets posted, you'll need to have selected your seats by 1pm on Friday, 11 December. Then click 'Proceed to Checkout'.

Step 8: After clicking 'Proceed to Checkout' you'll be redirected to the Supporter Health Questionnaire. This asks attending supporters where they're travelling from, what mode of transport they intend to use and if they have read the Spectators Code of Conduct. You'll need to complete this for each supporter in your group. Click OK to proceed.

Step 9: You'll now be directed to the basket summary screen, where you can have a final check that everything is in order. Please read the terms and conditions before clicking 'Submit'.

Step 10: Once you've clicked submit, you'll be taken through to the confirmation screen. A copy of this will be sent to you via email.

If you wish to follow our step-by-step video on the seat selection process, please click the video below.

The Club's ticket office is open from 9am-5pm Monday to Friday, for supporters who are seeking assistance in the seat selection process. The ticket office will be working on Saturday morning from 9am, for any enquiries you may have. You can contact the ticket office via email at mainticketoffice@itfc.co.uk or you can give them a call on 03330 05 05 03.

We would like to thank supporters for their patience again regarding this matter. We apologise for the delay in this process as we know fans have been eager to find out if they'll be back at Portman Road. This is a new process for everybody, coupled with a new ticketing system which is only now being fully utilised for the first time.

We look forward to welcoming you back to Portman Road, again.


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