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A REMINDER TO SUPPORTERS

16 July 2020

Deadline approaching to choose season ticket compensation option

Town season ticket holders for 2019/20 are reminded that the deadline for selecting their compensation option for the five home games that were cancelled at the end of the campaign is 5pm on Wednesday, 22 July.

COMPENSATION OPTIONS

Below you will find the options available for 2019/20 season ticket holders to be remunerated and how to claim your compensation.

FOR SEASON TICKET HOLDERS WHO HAVE RENEWED FOR 2020/21 USING THE DIRECT DEBIT SCHEME, PLEASE CHOOSE FROM THE FOLLOWING OPTIONS…
a) Donate the money to the Club for use in the Academy or ITFC Community Trust. As a thank you to those taking up this option, the Club will issue you with ‘cash’ vouchers for use at the stadium to the value of 50% of your donation value. So if for example your donation value is £100, we will issue you with £50 in vouchers.

b) A pro rata credit to the value of six League matches (rather than five) will be added to your online account to be used towards match tickets, memberships and events for 2020/21.

c) ‘Cash’ vouchers for use at the Planet Blue store, at the stadium for food and beverages, for tickets at the matchday ticket office and for matchday hospitality. The Club will add 25% on top of the refund value of the five missed games so for anyone entitled to - for example a £100 refund - will instead be issued with £125 in vouchers.

d) A refund for the cancelled five games repayable across your remaining direct debit payments for 2020/21 in equal instalments.

e) A 50/50 option. Donate 50% of the refund to the Club for use in the Academy or ITFC Community Trust. You will also receive a 50% cash refund repayable across your remaining direct debit payments for 2020/21 in equal instalments. As a thank you to those taking up this option, the Club will issue you with ‘cash’ vouchers for use at the stadium to the value of 25% of your donation value. So if for example your donation value is £100, we will issue you with £25 in vouchers.

FOR SEASON TICKET HOLDERS WHO HAVE ALREADY PAID IN FULL FOR A 2020/21 SEASON TICKET, PLEASE CHOOSE FROM THE FOLLOWING OPTIONS…

a) Donate the money to the Club for use in the Academy or ITFC Community Trust. As a thank you to those taking up this option, the Club will issue you with ‘cash’ vouchers for use at the stadium to the value of 50% of your donation value. So if for example your donation value is £100, we will issue you with £50 in vouchers.

b) A pro rata credit to the value of six League matches (rather than five) will be added to your online account to be used towards match tickets, memberships and events for 2020/21.

c) ‘Cash’ vouchers for use at the Planet Blue store, at the stadium for food and beverages, for tickets at the matchday ticket office and for matchday hospitality. The Club will add 25% on top of the refund value of the five missed games so for anyone entitled to - for example a £100 refund - will instead be issued with £125 in vouchers.

d) A refund for the cancelled five games repayable in equal instalments on 1 September 2020, 1 January 2021 and 1 May 2021.

e) A 50/50 option. Donate 50% of the refund to the Club for use in the Academy or ITFC Community Trust. You will also receive a 50% cash refund repayable in equal instalments on 1 September 2020, 1 January 2021 and 1 May 2021. As a thank you to those taking up this option, the Club will issue you with ‘cash’ vouchers for use at the stadium to the value of 25% of your donation value. So if for example your donation value is £100, we will issue you with £25 in vouchers.

FOR SEASON TICKET HOLDERS WHO HAVE NOT RENEWED FOR 2020/21 SO FAR, PLEASE CHOOSE FROM ONE OF THE FOLLOWING OPTIONS…

a) Donate the money to the Club for use in the Academy or ITFC Community Trust. As a thank you to those taking up this option, the Club will issue you with ‘cash’ vouchers for use at the stadium to the value of 50% of your donation value. So if for example your donation value is £100, we will issue you with £50 in vouchers.

b) A pro rata credit to the value of six League matches (rather than five) will be added to your online account to be used towards match tickets, memberships and events or towards a season ticket for 2020/21 should you wish to proceed with a purchase when our campaign commences.

c) ‘Cash’ vouchers for use at the Planet Blue store, at the stadium for food and beverages, for tickets at the matchday ticket office and for matchday hospitality. The Club will add 25% on top of the refund value of the five missed games so for anyone entitled to - for example a £100 refund - will instead be issued with £125 in vouchers.

d) A refund for the cancelled five games repayable in equal instalments on 1 September 2020, 1 January 2021 and 1 May 2021

e) A 50/50 option. Donate 50% of the refund to the Club for use in the Academy or ITFC Community Trust. You will also receive a 50% cash refund repayable in equal instalments on 1 September 2020, 1 January 2021 and 1 May 2021. As a thank you to those taking up this option, the Club will issue you with ‘cash’ vouchers for use at the stadium to the value of 25% of your donation value. So if for example your donation value is £100, we will issue you with £25 in vouchers.

Please notify the Club of your compensation option by 5pm on Wednesday, 22 July. If the Club has not received notification by then, option A will apply.

Please note that ‘cash’ vouchers can only be used in person at Planet Blue and the stadium and will be valid for the duration of the 2020/21 season.

All seasonal commercial clients will be contacted directly by the Club in due course outlining the compensation options available.

The Club have emailed all 2019/20 season ticket holders that are on the database, which is over 90 per cent, with the compensation options.

HOW TO CLAIM
The Club now has a new ticketing partner, SeatGeek, who are a global ticketing platform.

The new ticketing website can be found at https://tickets.itfc.co.uk and has been set up - while no matches are on sale - to only show the compensation options available to those 2019/20 season ticket holders who missed out on the last five home games of the campaign.

Before selecting your preferred compensation option, you must create a new password to be able to login. Your old password will not be valid on the new system.

Please see below a step by step guide to change your password and login before selecting your compensation option

Click on https://tickets.itfc.co.uk
* Click 'SIGN IN'
* Enter your SUPPORTER ID (also referred to as customer number)
* Click 'RESET PASSWORD'
* An email will be sent to your registered email address. Click 'CREATE/RESET PASSWORD' within the email
* Enter and verify your new password
* Sign into the site using Supporter ID and newly created password

Please note that you will need to complete this reset password process for each season ticket holder.

Once you are signed in you will be able to view the compensation offers that are available to you, select your preferred option and follow the screen prompts to complete the process. Please note that this needs to be completed for each individual season ticket holder separately.

If you are struggling to login and have followed the instructions above it may be that the Club holds a different email address on the system for you. Please email the Ticket Office at mainticketoffice@itfc.co.uk or phone 03330 050503 and the Ticket Office staff can update the email address for you.


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