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Club News


27 July 2020

Feedback needed from season tickets holders as countdown to supporters returning to Portman Road begins

Town are looking for feedback from season tickets holders as the Club begins the challenge of meeting the safety criteria outlined by the Government to enable supporters to return to Portman Road in October.

An extensive range of changes to a ‘normal’ matchday will need to be made in order for the Club to meet the guidelines set out by the Sports Grounds Safety Authority and make the stadium Covid-secure in what will be a phased return of supporters.

These include strict social-distancing between supporters in seats and generally around the stadium; a one way system to restrict face to face contact; avoidance of fans gathering in concourses; the possibility of staggered times of arrival to reduce queuing; a streamlined service of food and drink outlets and the use of hand-sanitiser stations on entry.   

“We have not far short of 9000 season ticket holders and it’s clear that with social distancing still at the forefront of battling the threat of Covid-19, many season ticket holders will not be able to sit in their chosen seat when supporters do return,” Club secretary, Stuart Hayton, told the Club website.

“With no seats being used next to stairwells and every other row being left empty for instance, we are going have to reconfigure the stadium in many respects. That’s just one of the many challenges the Club faces in getting Portman Road ready to meet the strict protocols that have to be in place.

“While the health and safety of all is clearly our number one objective, we obviously want to get as many supporters into the stadium as possible so any information we can get from season tickets holders about who they sit with at the stadium; are they family members; are they in their social bubble; where would they prefer to sit if not in their allocated seat will help us going forward as well as mode of transport to games.

“We are sending a survey to season ticket holders by email to ask for that feedback and will continue to communicate with supporters as we develop plans for the safe return of fans to Portman Road.”

The survey for season ticket holders can also be found here.

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