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Club News

RETAIL STORE GUIDANCE: COVID-19

16 March 2020

Updated at 6.04pm on Monday, 16 March

Anybody showing symptoms of the Covid-19 virus is asked not to visit the Planet Blue store and to self-isolate, following the latest government and health professionals guidance. All of the products sold in-store can be purchased on our online store and can be delivered on a number of delivery services.

We would ask customers to try to minimise cash transactions, where possible. We have the ability to take debit and credit card payments on each of our in-store tills. This would be the preferred method of payment.

The in-store chip & pin terminals will be cleaned after every transaction by store staff.

Any transaction of £30 or under can be handled ‘contactless’, without the need for customers to enter their payment pin number into our devices.

Our staff will be instructed not to handle any customer possessions – including but not limited to payment cards and mobile phones.

Our staff team are regularly cleaning of all door handles, stair banister rails and other surfaces.

Those wishing to collect online ‘Click & Collect’ orders are asked to show identification. Upon sight of this identification, our staff team will sign our documentation to validate this collection.

We have also published the below guidance for customers placing orders on our online store, in accordance with Royal Mail’s latest update on 13 March with regards to their International delivery services.

13 March 2020: Royal Mail Statement
"We are actively monitoring this rapidly evolving situation to keep each countries information as up to date as possible. We are working with our airline/postal courier partners across the globe to maintain service and provide updates to our Customers. Customers can expect delays to normal services on a country by country basis and updates will be posted as soon as these become available."

Individual country information can be checked by clicking on the country URL link on the following web page;
https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin


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