Codes live for Addicks clash
Season ticket holders are now able to redeem their iFollow codes for Saturday's match against Charlton Athletic [kick-off 3pm].
Individual codes are assigned to season ticket holders which allows them to watch the game at no extra cost via iFollow.
The Club are encouraging season ticket holders to redeem their codes as soon as possible to avoid any potential congestion close to kick-off on Saturday.
For those who require a reminder on how to redeem their code, we'll talk you through it...
WHERE DO I FIND MY CODE?
Visit the Club's ticketing website, here, and sign in using your supporter ID and password. Once you have signed in, click on your name at the top of the page and this will take you through to your dashboard where you will see your iFollow code on the left side of the screen.
WHAT DO I DO WITH MY CODE?
Either note down your code, or copy your code ready to paste. Vist the Club website and sign in to your iFollow account on the top-right of the screen.
Once signed in, click on the iFollow tab and then 'Next Match'. You'll then need to click on 'Buy a Video Match Pass'.
Scroll down to the box that says 'Apply Voucher Code' - now either paste in your code or type it in and click apply. Your £10 discount will now be applied.
Please ensure you apply your voucher code before clicking pay to avoid being charged £10. If this happens to you, you'll need to email email@example.com to seek a refund. Only click pay once the charge has moved to £0.00 after you've applied your code.
WHY DO I HAVE TO ADD MY PAYMENT DETAILS?
You will still need to enter your payment details - either by debit card or credit card. You will not be charged. Click on pay now and then you'll be taken to a screen which explains your registration is now complete. This is an EFL security system that they have in place for every club.
WHEN SHOULD I DO THIS?
We're encouraging season ticket holders to redeem their code and complete their iFollow registration for Saturday's game as soon as possible to avoid congestion close to kick-off. Once you have redeemed your code, you will just need to sign in to your iFollow account on Saturday (an hour before kick-off, earliest) and click on 'Watch now'.
I NEED ASSISTANCE
Email firstname.lastname@example.org or phone them on 03330 050 503 and they'll be able to help you through the code redemption process. Our ticket office will also be on hand from midday up until half-time on Saturday for any enquiries you have regarding iFollow to a degree. They will not be able to assist with technical difficulties such as connection. Those type of questions need to be sent to email@example.com or the live chat feature on the Club website, which can be found in the bottom-right corner.
It is advised to use Google Chrome to watch iFollow. Internet Explorer isn't advised. To download Google Chrome to your device - please click here.
Please click here for iFollow's season ticket holder troubleshooting guide.
There's also a general troubleshooting guide, which can be found here.
HOW DO I WATCH IF I'M A NON-SEASON TICKET HOLDER?
Match passes are available for £10. To purchase a match pass for Saturday's match against Charlton, please click here.