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Club News


4 November 2020

Shop to close but free UK delivery to be offered during lockdown

Following the latest guidance from the Government, our Planet Blue store will be closed from 4pm on Wednesday, 4 November 2020 for four weeks. We are hoping to re-open from Thursday, 3 December 2020, however this is subject to any further UK government updates.

Our online store remains unaffected with orders being shipped on a daily basis by our fulfilment team.

FREE UK Delivery Option

The Club will be offering FREE UK delivery on any orders placed whilst the Portman Road store remains unable to open. In line with Government advice, every step is being taken to reduce the spread of the virus. As fans do not have the option to travel to the stadium store, we are introducing similar measures to those offered during the first lockdown. Our FREE UK delivery option will be listed as an option in the checkout stage of all qualifying orders at

Click & collect services will be suspended whilst Planet Blue is closed.

Pre-Ordered MONOPOLY | Click & Collect

We are currently reviewing options for the fans who have pre-ordered the official Ipswich Town Monopoly game, prior to the Government advice being issued. With the game due in to the Club at the middle of the month, a number of options are currently being discussed in terms of making this available for those fans. The Club will update fans awaiting a click & collect order containing the Monopoly game directly, in due course.

It is not anticipated, at this moment in time, that the store closure will impact upon the collection of orders placed for the new UEFA Cup 40th Anniversary book. Should this change at a later stage, the Club will consider options and update fans who have ordered this title at that time.

Last Guaranteed Christmas Delivery Deadlines

The below deadlines are the last time/date on which we can guarantee arrival in time for Christmas, on the services we utilise. Orders placed after these deadlines will still be despatched, however we cannot guarantee arrival before Christmas. 

Order Deadline

Order Destination Country / Territory

12:00pm (UK), Friday 27 November 2020

International HM Forces Mail - Airmail to Operational HM Forces

12:00pm (UK), Thursday 3 December 2020

Australia, New Zealand

12:00pm (UK), Friday 4 December 2020

International HM Forces Mail - Airmail to Static HM Forces

12:00pm (UK), Tuesday 8 December 2020

Africa, Asia, Caribbean, Central & South America, Far and Middle East

12:00pm (UK), Wednesday 9 December 2020

Canada, Cyprus, Malta

12:00pm (UK), Thursday 10 December 2020

Greece, Eastern Europe (except Czech Republic, Poland and Slovakia) and Turkey

12:00pm (UK), Friday 11 December 2020

Czech republic, Finland, Italy, Poland, Sweden, USA

12:00pm (UK), Tuesday 15 December 2020

Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

12:00pm (UK), Thursday 17 December 2020

Belgium, France, Ireland, Luxembourg

12:00pm (UK), Friday 18 December 2020

United Kingdom - UK Economy Service (inc. Free Delivery)

12:00pm (UK), Monday 21 December 2020

United Kingdom - UK Priority Service

12:00pm (UK), Tuesday 22 December 2020

United Kingdom - UK Guaranteed Service

12:00pm (UK), Wednesday 23 December 2020

United Kingdom - UK Click & Collect Service - subject to collection from store on 24 December, before 3:00pm

These deadlines do not account for any further delays caused by the impact of the global pandemic in any local territory. Please consider this risk when placing orders. We would advise all fans to place orders as soon as possible to avoid any disappointment.


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