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Club News


14 December 2021

Digital COVID Pass required for entry

Following the announcement from the Government on Wednesday, 8 December regarding Plan B, the Club would like to remind supporters of the protocols in place for attending matches at Portman Road.

Throughout the season, the Club has enforced Covid-19 entry requirements, with supporters needing to show proof of full vaccination via a digital COVID Pass or a negative lateral flow test, this has now been made mandatory by the Government.

With a near full capacity at Portman Road for Saturday's visit of Sunderland, the Club is urging supporters to arrive early to Portman Road to ease turnstile congestion. 

The below extensive FAQs will take you through everything you need to know:

How do I get a COVID Pass?

You can download your COVID Pass via the NHS app. Click here for guidance.

If you are going to show your COVID Pass via a smartphone, please save it 'offline' by downloading it to your Apply Pay or Google Wallet. This will avoid any connectivity problems at the ground.

If you do not have a smartphone, you can call 119 and request a hard copy of your vaccination status which will get posted to you.

I have not been vaccinated, can I still attend?

Yes, but you will be required to have a negative lateral flow test (administered within 48 hours of kick-off) and obtain proof of a negative result, which can be completed here.

What is an acceptable COVID Pass?

Acceptable documentations are as follows:

  • COVID Pass via the NHS app
  • COVID Pass saved to the Apple/Google wallet
  • COVID Pass letter for people that are double vaccinated. Click here to find out how to.
  • A PDF of the COVID Pass
  • An NHS negative test result via text or email (dated within 48 hours of the fixture.)

Can I bring my vaccination card?

The Club is no longer able to accept vaccination cards as proof of full vaccination following Government guidance. Therefore, please obtain a digital COVID Pass or NHS COVID Pass letter - click here for more details.

I have had my first jab, does that count?

No, to be considered fully vaccinated you must have had at least both doses (with the second a minimum of 14 days before the fixture). If you have only had your first one, then you must obtain a negative lateral flow test.

I had my second vaccination recently, is that acceptable?

If you had your second jab less that 14 days ago you will still require a negative lateral flow test.

Do I need to be triple jabbed?

You do not need to be triple jabbed to gain entry, however it is recommended by the Government that all adults book their booster jab. You can do this here.

Can I bring the actual lateral flow test with me as proof?

No, we cannot accept the actual tests. You will need to upload the result HERE and show proof via email or text.

What happens if I do not bring a valid COVID Pass with me?

Unfortunately, without a valid COVID Pass you will not be permitted to enter the stadium.

What about under 18s?

Under 18s are not required to hold a COVID Pass. However, if under 18s are displaying symptoms, they should not attend the match. The Club also recommends that U18s take a lateral flow test, although this cannot be enforced.

How do I report a lateral flow test?

Follow the link here to report your lateral flow test. 

How soon before a match can I take a lateral flow?

Your lateral flow test needs to be administered no earlier than 48 hours before kick-off. There will be no Suffolk County Council Covid-19 testing centres nearby.

Do I need to wear a face covering?

As per throughout the season at Portman Road, unless medically exempt, face coverings are required in all indoor areas and concourses except when eating or drinking. We recommend wearing them when in the stadium bowl, but it is not a requirement.

All restrictions are subject to change from the Government and relevant authorities.

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