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IMPORTANT INFO FOR RETURN OF FANS

19 July 2021

Everything you need to know ahead of supporters being back at Portman Road this weekend

Ipswich Town welcome back supporters for the first time in seven months when Premier League Crystal Palace are the visitors on Saturday for a pre-season friendly.

It will also be the first game played at Portman Road with no limit on attendance since the League One game against Coventry in March 2020, before Covid-19 took hold.

While the Club is obviously delighted to see the return of supporters - with the FanZone and concourse facilities all open as usual for a matchday - we do ask you to please follow the protocols and guidelines put in place in line with our Safety Advisory Group requirements that will help us ALL enjoy football in a safe environment.

EVERYTHING YOU NEED TO KNOW…

TICKETS

The game against Palace is ALL TICKET. No tickets will be available on the day. The same will apply to the friendly against Millwall on 31 July. Kick-off for both matches is 3pm.

Prices: Adults £10; Concessions (Seniors 65+, U23s and U19s) £5

On sale: Palace: Monday, 19 July – online and in store at Planet Blue.

Millwall: Tuesday, 20 July from 10am – online and in store at Planet Blue.

Areas available:  Sir Bobby Robson Stand Lower tier only; Sir Alf Ramsey Stand Lower tier only; West Stand all tiers excluding I1.

Please note
*The available blocks will have NO social distancing in place but for those wishing to sit in less populated areas we recommend the West Stand Upper tier blocks (Q & R).

Postal deadline
*Tickets will be available for Post or Print at Home.  The postal cut off for the Crystal Palace game is 2.00pm Wednesday, 21 July. Millwall cut off is 28 July, 2pm. You will also have the option of bringing proof of your ticket purchase via email on your phone. More details here.

*For Test & Trace purposes we require each ticket to be assigned to an individual name so if buying multiple tickets you will need to assign the tickets into each attendee’s name. (Please ensure each attendee has an account on our system and linked in your family & friends prior to booking to make this process quicker). Tickets must not be passed on to anyone else. Click here to register an account and buy tickets.

*Tickets will be issued with an entry time which we ask you to adhere to so the entry procedures into the stadium can be concluded smoothly.

*Supporters who took the credit option as their refund for loss games at the end of the 2019/20 season can use their credit to pay for a ticket to both the Palace game and the Millwall one. To do this you must use the gift voucher number assigned to you and enter it in the Gift Voucher box within the basket. The gift voucher number can be found on your online account by clicking on your name - once logged in - and then clicking on History just under the name. Then click on the drop down box which will be displaying tickets and select Gift Vouchers. You will then see the 2019/20 Refund Voucher listed. Please take note of the gift voucher number.

*Ultimate, Gold or Silver members wishing to redeem their FREE friendly ticket will be able to claim this at the basket stage by changing the price down to ‘Free (Membership)’ from the drop down box if buying online. If in store please inform the staff that this is your intention prior to payment.

*Each ticket purchase will include a £1.50 booking fee.

SPECTATORS’ CODE OF CONDUCT
In line with Government guidance on the admission of supporters to football stadia, the Club has put in place a range of processes to ensure the safety of all supporters at our matches. It is vital that all those attending play their part in making each game safe and enjoyable and to do so we need your continued support and co-operation. Supporters are therefore kindly reminded of the requirement to adhere to this Code of Conduct at all times and follow all safety requirements, in order to assist Club staff and stewards and to help protect you and your fellow fans.

*Supporters are reminded if purchasing tickets on behalf of others, they are required to provide names and contact details for each individual ticket holder and tickets must not be passed on to anyone else.

*Supporters must not attend if they are suffering from COVID-19 symptoms, are feeling unwell, have been asked to self isolate, or if they have been in close contact recently with anyone experiencing symptoms or who has tested positive. In the event you develop COVID-19 symptoms whilst at the stadium, please notify the nearest member of Club staff immediately.

*Plan your journey in advance and arrive at the stadium in plenty of time. An entry time and point will be specified on your ticket. Please adhere to this where possible. Any person aged 11 or over will either be required to provide proof of a NHS negative lateral flow test (no longer than 48 hours prior to the event) or proof of full vaccination (with the second dose administered at least 14 days before the relevant match).

For full details on how to report a lateral flow test result, click here.

An example text message or email to show as proof:

For full details on proof of vaccination, click here 

Please note, the 'NHS' App is different to the Covid-19 App:

The Club will also accept vaccine cards or a photo of the card as proof of double vaccination providing it matches the name on the match ticket. You may be asked to provide photographic ID as well (ie driving license, passport).

*Please avoid bringing large bags into the stadium and only do so if absolutely necessary. This will help avoid slowing down the stadium entry process.

*Face coverings are mandatory in indoor areas such as the concourses and toilets etc. Whilst not mandatory within the stadium bowl, spectators are strongly encouraged to wear face coverings in all outdoor spectator settings, including seats. We ask all those attending to show respect to ITFC staff and fellow supporters in regard to this matter.

*When moving past others, to and from your seat, please avoid face to face contact and follow stewards’ instruction

*Maintain good hand hygiene at all times around the stadium – use the sanitiser dispensers provided and avoid touching your face, or handles and railings whenever possible.

*Supporters are kindly asked not to approach any of the Club’s or visiting club’s players or coaching staff at any time, as players and staff will not be able to sign autographs or pose for photographs.

*The Club reserves the right to eject any supporter that fails to comply with this Code of Conduct and reminds all fans that stadium capacities may ultimately be negatively impacted as a result of any safety issues.

*These codes are subject to change at short notice dependent upon Government guidelines.

*Hospitality options are available for both home pre-season games. Please contact the sales department directly regarding these packages and also regarding any seasonal or matchday hospitality requirement you may have by emailing: sales@itfc.co.uk or calling 01473 400594. The sales team will outline specific procedures with each designated hospitality area.

The protocols are in place for the forthcoming friendlies. Further communication will follow in due course in respect of the 2021/22 League season. Thank you for your support and full co-operation. Please stay alert, follow these guidelines and help us all enjoy the match safely.

A step-by-step video below will talk you through the process of purchasing tickets online:


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