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ALL YOU NEED TO KNOW ABOUT COMPENSATION OFFER

19 May 2021

Three options for 2020/21 season ticket holders to choose from

The Club have added to the compensation for 2020/21 season ticket holders for games played behind closed doors with a TeamCard points offer. This is how it works…

*Adult and senior season ticket holders who retained their ticket through the 2020/21 campaign may claim TeamCard points to the value of £77 in each of the next three seasons (£231 in total). 


*U23 season ticket holders who retained their ticket through the 2020/21 campaign may claim TeamCard points to the value of their season ticket (ie £176, £181 or £191 spread over three seasons). 

*Those adult, senior and U23 season ticket holders who cancelled their ticket during the season may claim TeamCard points on a pro-rata basis. 

*U19 and U12 season ticket holders do not qualify for this plan as their tickets have already been rolled over at no cost to them.

REMIND ME ABOUT TEAMCARD
TeamCard is the Club’s loyalty points scheme. It works the same way as any loyalty card. If you purchase goods from the Planet Blue store or online or home match tickets or memberships, either online or via the matchday ticket office, you will be allocated TeamCard points on your season ticket card which you can use to get money off future purchases. 

WHAT DO I DO FIRST?
Season ticket holders from 2020/21 will be able to choose from three options on our ticketing website at https://tickets.itfc.co.uk between 7 June and 30 June The options are:- 

1. Donate your TeamCard points to the Club.

2. Receive TeamCard points for use around the Club throughout next season. The points will be activated as soon as you receive your season card, expected to be mid July.

3. Use your TeamCard points to reduce the price of your 2021/22 season ticket. If you choose this option the ticket office will adjust your Direct Debit payment accordingly. Those who didn’t use the DD scheme will be given a rebate. 

The option to claim points will expire if no selection is made by 30 June.

WHERE CAN I USE MY TEAMCARD POINTS?

Retail

Where can I use them: The Planet Blue superstore and on the Club’s online shop at https://itfcshop.com/ 
What can I buy: All merchandise including home and away shirts, leisurewear, gifts etc.

Tickets
Where can I use them: The matchday ticket office and the Club’s online ticket service at https://tickets.itfc.co.uk
What can I buy: Home match tickets, memberships, put towards season tickets. 

Matchday
Where can I use them: In the FanZone bar and Beattie’s 
What can I buy: Food and drink. 

DEADLINE FOR USE
TeamCard points claimed must be used by the end of that season. For example, any claimed now will expire on 31 May, 2022. 

DONATE TO THE CLUB 
If season ticket holders wish to donate their TeamCard points to the Club, use the online selection option. We will add your name to the ‘thank you’ page that will appear in every edition of the 2021/22 matchday programme. Ipswich Town FC will be hugely grateful for your help.
 
ANY QUESTIONS
You can email the Ticket Office at mainticketoffice@itfc.co.uk and our ticket office staff will help you.


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