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Club News

REFUND REMINDER

12 May 2021

Deadline approaching for compensation options

Season ticket holders are reminded that the deadline for making your choice from the refund options available regarding the Covid-affected 2020/21 season is 5pm this Friday, 14 May.

The refund options are:-

a) Use the refund against the costs of a new season ticket

b) Receive your refund back in total on 1 June, 2021.

c) Leave the refund in the Club as a donation to the Community Trust/Academy.

Close on 85 per cent of season ticket holders who have filled in their compensation option have used it against purchasing a season ticket for 2021/22.

All U12 and U19 season ticket holders from 2020/21 will automatically receive a season ticket for 2021/22 at no charge. This applies regardless of age now. Please note U12s must be accompanied by an adult.

The Club will also be providing every 2020/21 season ticket holder with a complimentary ticket to a home cup match and also two free tickets for guests to join you at a League home game in season 2021/22. This will be subject to availability per game and was part of the compensation package detailed before the season started.

Please contact the Ticket Office by email on mainticketoffice@itfc.co.uk with all enquiries. Feedback from season ticket holders is being taken on board and is the subject of discussion at the Club.

HOW TO SELECT YOUR REFUND OPTION 
Visit https://tickets.itfc.co.uk, sign in and then click on the banner on the home page which will take you through to the Compensation page. Options/Info will be listed, select Buy and then click on the option you wish and then Select on the left hand side. Change the quantity to 1 and then Add to Basket. Double check your selection and Proceed to Checkout.

Please note if you choose Refund Amount – you will be asked to provide your current bank account details – fill these boxes in and press ok to continue. Tick to agree to the T&C’s and Submit.

Please note that this MUST be completed for each individual season ticket holder separately (apart from U19 and U12s) ahead of the renewal window opening on Monday at 10am.


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