By Andy Warren

The Club can confirm the continuation of the resale platform introduced towards the end of the 2023/24 season. 
 
The platform was launched with the aim of offering season ticket holders increased flexibility when they are unable to attend matches, increasing the opportunity for supporters to attend games and reducing the number of seats left empty for matches at Portman Road. 

Following the initial trial, which ran over the last four home league matches of the 2023/24 season, the Club is pleased to announce its continuation, starting at the season-opening fixture against Liverpool on Saturday, 17 August 

The resale platform will go live from 10am on Monday, 29 July, with tickets placed for resale then released at the Club’s discretion. The available seats will initially be available to those supporters who were previously eligible to purchase up to and including the stage at which the fixture sold out, with any further sales dates released in due course subject to availability. 

tickets.itfc.co.uk

Tickets can be placed on sale via the Club's ticketing website, with full details available in the below FAQs.  

Supporters who place their season ticket up for sale and successfully sell their ticket to a fellow supporter will then receive a refund of the value of their season ticket for a single match (1/19 of the cost of their season ticket), minus a £1 administration fee, with payment to a nominated bank account following within 10 working days of the fixture. 

Once a season ticket is listed for resale, supporters can delist their ticket from the platform should they subsequently decide they wish to attend the game. However, once a ticket is actually sold, the resale is unable to be cancelled and the season ticket holder would only be able to attend the game by purchasing a new ticket. 

A full guide to the resale platform is available below, with supporters encouraged to contact the Ticket Office on 03330 050 503 or mainticketoffice@itfc.co.uk with any further questions. 

TICKET RESALE FAQs

How it works
If my seat is sold, how much of a refund will I get?
My seat has sold, am I guaranteed a refund?
How do I put my ticket up for sale?
How can I remove my seat from the platform if I no longer wish to sell?
How do I check if my seats are sold?
Who can sell tickets via the Ticket Resale platform?
Can I put friends and families' tickets up for resale?
How many times a season can I sell my ticket?
What if I change my mind and want the ticket back?
What if nobody buys my ticket? Do I still get my 1/19th back?
Does my 1/19th come as credit, or do I get the money back?
When can I put my ticket up for sale?
When will my ticket be available for others to purchase?
I have further questions about the resale process, who do I contact?
I do not wish to put my ticket up for resale, I wish to donate it to the Foundation.