2024/25 SEASON TICKET RENEWAL DETAILS

If you pay via the Club’s Direct Debit scheme, your season ticket will automatically be renewed for next season at the advertised renewal rate. You do not have to do anything. If you are a season ticket holder but you are not on the Direct Debit scheme, the easiest way to renew is online via tickets.itfc.co.uk. Should you not have access to a computer it is also possible to renew in person at Planet Blue.

You’ll need to inform the Club by emailing mainticketoffice@itfc.co.uk. You must inform the Club of your intention to cancel your Direct Debit by 5pm on Friday, 19 April, otherwise you will automatically renew and may still be charged.

Yes, it is. If you wish to renew before the renewal deadline and want to use the Direct Debit scheme, your payments will be split over 12 months starting with the first payment in May. Any failed payments will incur a £20 failure fee applicable to all failed payments, as per our Season Ticket Terms and Conditions.

The Club reserves the right to terminate the Direct Debit agreement at any stage with the remaining balance needing to be paid up front, or cancellation of the season ticket all together should payment not be kept up to date.

If you do not renew by the deadline (Monday, 22 April at 5pm) you will be unable to renew.

No moves will take place during the renewal window. We will, however, announce details of our seat move processes in due course, allowing supporters the opportunity to move within the stadium and covering any enforced moves due to potential stadium reconfigurations and changes to league/competition obligations. Supporters are therefore advised to renew their season ticket before seeking a move once the seat move process commences.

Season cards will be issued to supporters ahead of the first game of the season. The Club will contact those supporters who need to provide supporting documentation for concessionary tickets prior to sending the cards out.

At this time the Club will only be offering a renewal window to season ticket holders for the 2023/24 season.  Any future sales will be subject to availability with new dates and prices advertised should this be the case.

The ticket office enquiries line is 03330 050503. It is operated Monday to Friday from 10am to 5pm. Or you can contact us via email at mainticketoffice@itfc.co.uk.

Please read the following terms and conditions (the "Terms and Conditions") carefully before using the website. By using this website or any sub-site accessible on this website, the user ("user" or "you") accepts, without limitation or qualification, the Terms and Conditions set out below and any additional Terms and Conditions set out in any sub-site. If you do not agree to these Terms and Conditions, you should exit the website. Your continued use of this site implies that you accept to be bound by any updated version of the Terms and Conditions.

OWNERSHIP AND OPERATION

Ipswich Town Football Club Ticketing Store is an official website of Ipswich Town Football Club Company Limited.

REGISTRATION

You will need to register with Ipswich Town Football Club's Ticket Office in order to place an order for tickets or products via the online site.

CONDITIONS OF REGISTRATION

If you are under 18, you should seek approval from your parent(s) or guardian before you:

Email us on: mainticketoffice@itfc.co.uk
Send in any information to:
Ticket Office
Ipswich Town
Portman Road
Ipswich
Suffolk
IP1 2DA

Buying online: Please Note that all minors are recommended to discuss these terms and conditions with their parent(s) or guardian before continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parent(s) or guardian to complete the registration process.

USE OF THE SITE

You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with the applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.

PROMOTIONS

Any promotions offered on this website may be exclusive to this website; they are not necessarily available via our stores and vice versa.

The following Terms and Conditions apply to all ticketing promotions:

• Promotions are always subject to availability.
• Any promotions or sales featured on this website are also subject to any specific terms and conditions that we wish to apply.

Promotions cannot be used in conjunction with one another unless specifically stated.

HOME MATCH TICKETS - TERMS AND CONDITIONS OF SALE

1. All Match tickets issued to Ipswich Town Football Club Company Limited ("ITFC") Box Holders and their visitors, Suite Occupants, and their visitors, or to purchasers of individual matches and Season Ticket holders ("Match Ticket Holder") and purchasers of match hospitality are issued subject to the rules and regulations of FIFA, UEFA, The Football Association, the Premier League, and the English Football League (EFL) in respect of the Match and the Ground Regulations.
2. The use of the Match tickets in any way and/or the use of any part to enter the Stadium constitutes acceptance by the Match Ticket Holder of these Conditions of Issue and of such rules and regulations as referred to in paragraph 1 and Ground Regulations and ITFC reserves the right for ITFC by any ITFC steward or official and/or for any police officer to refuse admission or eject from the Stadium any person who fails to comply with the same in respect of any Match.
3. The Match tickets admit the Match Ticket Holder to the Ground. The Match Ticket Holder is the person who purchased the ticket or someone for whom the ticket has been specifically purchased, with the purchaser having responsibility for the behaviour of the user of the ticket. The re-sale of tickets outside of the Club operated re-sale website is strictly prohibited and any Match tickets offered for sale may be confiscated by any steward or officer of ITFC or any police officer.
4. Save only as set out at paragraph 5, no person (other than a person who holds an appropriate licence) may bring into the Stadium or use within the Stadium any equipment which is capable of recording or transmitting (by digital or any other means) any audio, visual or audio-visual material or any information or data in relation to the Match or the Stadium. Copyright in any unauthorised recording or transmission is assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright Designs and Patents Act 1988) to ITFC.
5. Mobile telephones are permitted within the Stadium provided that they are used for personal and private use only and in any event only for the purpose of transmission and/or reception of voice data only not being commentary upon the Match in progress.
6. The Match Tickets permit the Match Ticket Holder to occupy the seat designated upon the Match Ticket or such other alternative seat of equal value to the said seat as ITFC may allocate to the Match Ticket Holder at its reasonable discretion or any other seat to which the Suite Occupant or Suite Visitors are directed by any ITFC steward or officer or any police officer at the Match only on production of the Match ticket at the appropriate entrance.
7. The Match tickets will remain the property of ITFC at all times and as such must be produced if requested by any official, steward or employee of ITFC or any police officer. ITFC reserves the right to retain the Match tickets at any time.
8. In the event of any or all Match tickets being forgotten or lost in respect of any individual Match ITFC shall not be obliged to issue any other form of replacement ticket to the said Match.
9. Any deliberate misuse of the Match tickets including any attempt of any nature which in ITFC's reasonable opinion constitutes an attempt to defraud ITFC will result in the Match Ticket Holder being ejected from the Stadium in respect of the Match with no refund being payable. ITFC further reserves its right to take any legal action against any appropriate persons as it sees fit in connection with such matters.
10. Further and without prejudice to any other rights it may have ITFC shall have the right in the case of any serious breach or persistent breach of these Conditions of Issue and/or of the rules and regulations and/or Ground Regulations by the Match Ticket Holder to cancel and withdraw any or all Match tickets with no refund being payable to the Match Ticket Holder. Without prejudice to the general nature of the above the following actions by the Match Ticket Holder shall constitute serious breach of the said Conditions of Issue and/or rules and regulations and/or Ground Regulations entitling ITFC to take such action including but not limited to ejection from the Stadium in respect of the Match Ticket Holder

          10.1 smoking/vaping in any area of the Stadium.
          10.2 persistent standing in seated areas whilst the Match is in progress

11. In the event that any Match Ticket Holder of the Match tickets is ejected from the Stadium pursuant to these Conditions of Issue the names and identifying details and/or photographs of any such Match Ticket Holder (including but not limited to any material being personal data as defined under the Data Protection Act 1998) may be passed to the police and/or such other appropriate authority as ITFC sees fit.
12. 
    All Match Tickets purchased are non-cancellable and non-refundable. Discretion will be exercised for refunds requested for exceptional circumstances however no refunds can be processed for any reason less than 48 hours prior to the advertised kick-off time. If a holder of a Match Ticket is unable to attend the fixture, their match ticket may be re-sold via the Clubs re-sale website.
    
    

13.1 Subject to clause 13.3, below, the Home Match Ticket is issued for your sole use and you shall not sell, dispose of, assign, transfer or otherwise deal with the Home Match Ticket or the benefit of it to any other person without the prior written consent of the Club. Further you shall not use the Home Match Ticket for any commercial purpose. The reference to selling the Home Match Ticket includes: (a) offering to sell a Home Match Ticket (including, without limitation, via any website or online auction site); (b) exposing a Home Match Ticket for sale; (c) making a Home Match Ticket available for sale by another person; (d) advertising that a Home Match Ticket is available for purchase, which for the avoidance of doubt (and by way of example only) means that this Home Match Ticket may not be offered as a prize in any promotion or competition; (e) transferring, lending or selling a Home Match Ticket to any third party as part of a hospitality or travel package; and (f) giving (or offering to give) a Home Match Ticket to a person who pays or agrees to pay for some other goods or services (or offers to do so); all save as expressly authorised by the EFL or the Club.

13.2 The unauthorised sale or disposal of a Home Match Ticket may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that a Home Match Ticket has been sold, or disposed of illegally and will press for charges to be brought against those breaking this law. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed such an offence, we will notify the EFL who may in turn notify other football clubs, event holders and/or the relevant law enforcement authorities. The information that we share may include your personal data, including your name, contact details, information about the offence and about ticket purchases (including payment details). We will use this to identify and prevent ticket touting offences and disorder at matches.

13.3 If more than one Home Match Ticket is issued to you, one Home Match Ticket must be retained by you, for personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for his/her/their personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business. Such transfer to any Guest will bind each Guest as if he/she was the original purchaser of the Home Match Ticket (and you must inform the Guest(s) of this). You will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club and/or any police officer. In the event that you and/or your Guest(s) are unable to use any Home Match Ticket then you may transfer that Home Match Ticket(s) to a natural person who is known to you personally and who would be entitled to purchase such Home Match Ticket and attend such Match PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business. Such transfer will apply to and bind the transferee as if he was the original purchaser of the Home Match Ticket (and you must inform the transferee of this). You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club and/or any police officer.

AWAY MATCH TICKETS - TERMS AND CONDITIONS OF SALE 

1. The Club may offer Away Match Tickets for sale to Club supporters during the Season (subject to availability). Tickets are sold subject to:

a) the sales criteria applicable to each Away Match which shall be published on the Club website in advance of each Away Match.  

b) the Host Club Ticket Terms and Conditions 
c) the Host Stadium Regulations; 

d) these Away Match Ticket Terms and Conditions; and  
e) any other terms and conditions communicated to the purchaser prior to the sale of Away Match Tickets. 

2. The Club sells Away Match Tickets to Ipswich Town supporters as a representative for the Host Club. Payments for the Away Match Tickets are to be made directly to the Club; however, these payments shall be forwarded on by the Club to the Host Club.

3. Purchasers may (at the Club’s absolute discretion) be required to collect Away Match Tickets at a nominated collection point at the away destination. The details and conditions of Away Match Ticket collection shall be communicated in the information published on the Club’s official website and/or to the purchaser. Where the purchaser is required to collect in destination, any points will not be guaranteed until after collection of the Away Match Tickets at the away destination. The Club reserves its right to conduct checks on supporters attending an Away Match at the Host Stadium for any breaches of these Away Match Ticket Terms and Conditions.

4. Purchasers may purchase Away Match Tickets by using any of the following purchase methods:

a) via the official Club website; or  

b) via Planet Blue retail store 

5. price payable for each Away Match Ticket shall be as set out on the Club’s website or as otherwise notified by the Club from time to time. Unless expressly stated otherwise, all prices are inclusive of VAT. The Club always tries to ensure that the pricing and ticketing information provided by the Club (including but not limited to, the information available on the official Club website, on any literature or as issued or communicated by a Club sales representative) is correct, but errors may occur. Upon the Club becoming aware of any pricing or product description error in relation to any Away Match Ticket which has been sold, the Club will endeavour to inform the purchaser as soon as reasonably practicable using the contact details provided to the Club. The Club will then provide the purchaser with the option of reconfirming the order at the correct price/product description or cancelling the order. If the Club is unable to contact the purchaser having made reasonable attempts to do so, the Club will treat the order as cancelled. If the order is cancelled or treated as cancelled, the Club will provide a full refund to the purchaser using the payment details provided. If valid payment details have not been provided, no further action will be taken by the Club.

6. The issue of an Away Match Ticket and subsequent access to the Host Stadium is subject to the Terms and Conditions of Entry (as amended from time to time).

7. Away Match Tickets issued under these Away Match Ticket Terms and Conditions are for the use of the person to whom they are assigned to and who must be Club supporters and/or neutral supporters only. By applying for an Away Match Ticket and/or using the same, you hereby warrant and represent that you are a Club supporter and/or that you are not a Host Club supporter.

8. The Club and Host Club will not tolerate behaviour (whether verbal, physical, written or otherwise) that is anti-social, discriminatory, offensive, racist, homophobic, threatening, abusive or otherwise targets someone because of their protected characteristic. If the Club or Host Club finds any supporter committing any of the above offences or behaviours at, around or on the journey to/from the Host Stadium, or via online media or any other media, the Club shall be entitled to impose on the supporter such sanction as it considers appropriate in the circumstances, which may include, without limitation, a lifetime ban from all Club fixtures (home and away) and/or withdrawal of the supporter’s Away Match Ticket(s), Season Ticket, Membership or other Club benefits (including but not limited to priority points) without reimbursement. In addition, such supporter could face arrest and prosecution by the police.

9. The Club reserves the right to remove any priority points awarded as a result of a supporter purchasing an Away Match Ticket(s) should that supporter not then attend the relevant Away Match(es).

10. The Away Match Ticket is issued for your sole use, and you shall not sell, dispose of, assign, transfer or otherwise deal with the Away Match Ticket or the benefit of it to any other person without the prior written consent of the Club. Further you shall not use the Away Match Ticket for any commercial purpose. The Club and the Host Club reserve the right to ask you for identification when using an Away Match Ticket.

11. The unauthorised sale or disposal of an Away Match Ticket may amount to a criminal offence, including under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. This includes but is not limited to:

11.1 offering to sell an Away Match Ticket (including, without limitation, via any website or online auction site);  

11.2 exposing an Away Match Ticket for sale; 

11.3 making an Away Match Ticket available for sale by another person; 

11.4 advertising that an Away Match Ticket is available for purchase, which for the avoidance of doubt (and by way of example only) means that an Away Match Ticket may not be offered as a prize in any promotion or competition; 

11.5 transferring, lending or selling an Away Match Ticket to any third party as part of a hospitality or travel package; and  

11. 6 giving (or offering to give) an Away Match Ticket to a person who pays or agrees to pay for some other goods or services (or offers to do so); all save as expressly authorised by the relevant Football Authority or the Club.  

12. The Club may inform the police as soon as it becomes aware that an Away Match Ticket is being or has been sold or disposed of illegally. If you are convicted of a ticket touting offence, or the Club reasonably suspects you have committed such an offence anywhere in the world, the Club reserves the right to impose any of the sanctions outlined in Condition 8 above and to notify the relevant Football Authority who may in turn notify other football clubs, event holders and/or the relevant law enforcement authorities. The information that the Club shares may include your personal data, including name, contact details, information about the offence and information about ticket purchases (including payment details). You acknowledge that the Club will process your personal data in accordance with the Club’s Privacy Policy, which can be found at https://www.itfc.co.uk/privacy-notice. The Club will use this data to identify and prevent ticket touting offences and disorder at matches.

13. The Away Match Ticket will remain the property of the Host Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Host Club, the Club or any police officer. The Host Club and/or the Club reserve the right to require the immediate return of the Away Match Ticket at any time. The Host Club and/or the Club reserve the right to carry out spot checks in and around the vicinity of the Host Stadium to verify the use of any Away Match Tickets is in compliance with these Away Match Ticket Terms and Conditions and/or the Terms and Conditions of Entry.

14. Any Away Match Ticket obtained or used in breach of the Terms and Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Away Match Ticket shall be nullified. Any person seeking to use an Away Match Ticket in breach of the Terms and Conditions of Entry in order to gain entry to the Host Stadium or remain at an Away Match will be considered to be a trespasser and may be refused entry to, or ejected from, the Host Stadium in respect of a particular Away Match and/or may have their Away Match Ticket cancelled or withdrawn. In the event of any cancellation and withdrawal in accordance with this Condition 4.5, no refund shall be payable. The Club further reserves its right to take any legal or disciplinary action against any person(s) as it sees fit in connection with such matters, including but not limited to imposing a ban on such supporter for future home and/or away matches, the removal of any further right or ability to purchase home match tickets and/or Away Match Tickets, and/or the removal of any Club benefits (including but not limited to priority points).

15. If a purchaser or Guest suspects that ticket touting is taking place in or around the Host Stadium or online, the Club requests that such suspicions are promptly reported to the Host Club, the Club and the police.

16. In order to gain admission to the Host Stadium, the Away Match Ticket must be presented (in its entirety) at the Away Match.

17. The Host Club shall not be obliged to issue any replacement for a forgotten, lost, stolen or damaged Away Match Ticket.

18. Where the Host Club agrees to issue a replacement Away Match Ticket (subject to any conditions which the Host Club and/or the Club may impose at their absolute discretion), the Club will request the presentation of photographic ID (and in the event that the supporter is below the age of 18, written permission from a supporter who is over the age of 18 and who will accompany the supporter to the Away Match) before the Away Match Ticket can be reprinted and/or reissued. Please note, in the event that such proof of identification and/or written permission is not presented to the Club on request, the Club cannot guarantee that a replacement Away Match Ticket will be issued. In such cases, the Club’s decision is final.

19. Without prejudice to any other remedies it may have, the Club shall have the right, at its absolute discretion, in the case of any serious or persistent breach of these Away Match Ticket Terms and Conditions or the Terms and Conditions of Entry to cancel and withdraw any Away Match Ticket(s) issued to a purchaser.

20. If an Away Match Ticket holder is not 18 years old or over, their parents and/or legal guardian(s) and/or ticket purchaser (as applicable) shall, in addition to the Away Match Ticket holder themself, be responsible for the Away Match Ticket holder’s actions, conduct and compliance with these Away Match Ticket Terms and Conditions and the Terms and Conditions of Entry. Should any Away Match Ticket holder under the age of 18 breach these Away Match Ticket Terms and Conditions and/or the Terms and Conditions of Entry, the Club shall be entitled to impose on the Away Match Ticket holder and/or their parents and/or legal guardian(s) and/or ticket purchaser (as applicable) such sanction(s) as it considers appropriate in the circumstances.

21. In the event that your Away Match Ticket is withdrawn or cancelled for any reason whatsoever, the Club reserves the right to exclude you from Portman Road and/or to impose a banning order upon you and/or to withdraw your Season Ticket or Membership and/or to disqualify you from applying for any home match ticket, Away Match Ticket or Season Ticket at its discretion, and to notify any Football Authority and/or other football clubs of such exclusion and/or disqualification (and the reason(s) for such exclusion and/or disqualification).

CONDITIONS OF ISSUE FOR SEASON TICKETS ‐ 2024/25

1. General Conditions

1.1 The Season Ticket Card identifies the season ticket holder and their seat details. This information is linked through to the Club’s ticketing database using the unique barcode printed on each card.

1.2 This Season Ticket card is issued subject to the rules and regulations of FIFA, UEFA, The Football Association, the Premier League, and the English Football League in respect of the relevant competition and Ipswich Town F.C. Ltd. Ground Regulations. Use of the card is also subject to the ITFC TeamCard Terms and Conditions.

1.3 All matches are played in accordance with the relevant rules of the appropriate football governing body. Play cannot be guaranteed to take place at a particular time or day and the Club reserves the right to alter its advertised fixtures without notice or liability.

1.4 The Club reserves the right to withdraw and cancel this Season Ticket card, without reimbursement, in the event that the holder’s behaviour is unlawful or is found to be in breach of the Ground Regulations of ITFC.

1.5 This Season Ticket card admits the holder to matches at Portman Road covering all EFL League or Premier League matches. The holder must hand this card to the turnstile operator/scan the card within the automated ticket barrier, for entry into the stadium.  The card must also be shown to any ITFC steward or official and / or police officer on request whilst in the stadium.

1.6 The Club permits the holder of this Season Ticket card to allow another supporter to use this card and its associated seat if they are unable to attend a match upon receiving permission from the club. The other supporter using this card must be of the same price band (concession) category as the holder of the card. Furthermore, the holder of this Season Ticket is responsible for ensuring that any person using their Season Ticket observes these conditions and the Ground Regulations of ITFC. Failure to do so will entitle the Club to withdraw and cancel the Season Ticket without reimbursement.

1.7 The Season Ticket holder is strictly not permitted to sell their Season Ticket card, either in part or in full, to another party. Should a Season Ticket holder be unable to attend a fixture, they should use the re-sale function on the Clubs Ticketing website. (Refer to Re-Sale terms and conditions).

1.8 All spectators wishing to access the stadium require a valid ticket.

1.9 All season ticket holders who are 13 years or younger must be accompanied by a responsible parent or guardian.

1.10 The Club reserves the right, at any time without notice, to move Season Ticket holders to alternative seats for any reason, including but not limited to comply with any F.A., Premier League, EFL or UEFA regulations or on the recommendations of the police or licensing of safety authority.

1.11 Further and without prejudice to any other rights it may have ITFC shall have the right in the case of any serious breach or persistent breach of these Conditions of Issue and/or of the rules and regulations and/or Ground Regulations by the Season Ticket Holder to cancel and withdraw any or all Season tickets with no refund being payable to the Season Ticket Holder. Without prejudice to the general nature of the above the following actions by the Season Ticket Holder shall constitute serious breach of the said Conditions of Issue and/or rules and regulations and/or Ground Regulations entitling ITFC to take such action including but not limited to ejection from the Stadium in respect of the Season Ticket Holder

1. 11.1 smoking/vaping in any area of the Stadium.
   11.2 persistent standing in seated areas whilst the Match is in progress
   
   Concessions & Offer Terms

2.1 For safety reasons the Club reserves the right to restrict access, in lower tiers of the stadium, to children under the age of 5 years, including but not limited to “babes-in-arms”.

2.2 All concession priced season ticket applications must be supported by a valid proof of age/proof of disability documents. The season card will be withheld and will not be fulfilled until proof of age/disability documentation has been verified by ITFC.

2.3 Season ticket purchases made using the Club’s interest-free direct debit payment option are automatically renewed as a full season ticket each season, using the same customer and seat details, at the new season’s Renewal price. Supporters not wishing to have their season ticket renewed should inform the Club in writing prior to the Renewal deadline of 22 April 2024. Upon receipt of this request the Club will then cancel the season ticket and any direct debit instructions associated with it.

2.4 It is your responsibility to ensure you have funds in your account to honour the commitment you have made. In the event of any direct debits not being honoured upon presentation by the Club, the club reserves the right to implement an administration fee of £20 per transaction.
In the event a payment is not made following it being re-requested by the club, the purchaser will forfeit the entitlement to pay by direct debit, and the outstanding balance will immediately become payable in full.

2.5 The Club reserves the right to non-renew any season ticket due to changes, including but not limited to, pricing and stadium/stand layout or use. The Club will use reasonable endeavours to inform season ticket holders of these changes and subsequent available options.

2.6 Whereby a purchaser is not up to date with payments required per the direct debit mandate, the club reserves the right to deactivate the ticket, until payments are brought up to date.

2.7. Should a season ticket holder cease making payments under direct debit, they will lose the right to pay under this method, and the full price of the season ticket will become payment in full, immediately. No pro-rata adjustment will be made in respect in any outstanding matches.

2.7 Season tickets issued within those areas designated as ‘Family Areas’ must comply with the Club’s adult : junior ratio. This ratio is no more than 2 adults to 1 junior. A junior (U19) must be present in order to purchase an adult ticket(s) within these areas. There is no limit on the number of junior tickets which can be purchased in these areas. Should you be seated within a ‘Family Area’ at a stage where your party no longer fulfil the correct ratio criteria, you will be required to move from this area.

3. Upgrades, Charges, Refunds & Cancellations

3.1 Upgrades of season tickets can be obtained online via the Tickets section of the website or at the Club’s Planet Blue store or through the Ticket Enquiries team on 03330 050503 prior to a match day. Season Ticket downgrades are not permitted.

3.2 Price band upgrades of season tickets are closely monitored. The Club reserves the right to withdraw and cancel a season ticket which is believed to have been obtained with the intention to upgrade for the majority of games within a season.

3.3 Purchasing a ticket, using the required identification, with a view to ‘reserving’ a seat or keeping a seat unused is a breach of the ‘Conditions of Issue for Season Tickets’. In this circumstance the Club reserve the right to cancel the season ticket, at any time, which is identified as consistently not attending matches at the stadium.

3.4 All Season Ticket purchases are non-cancellable and non-refundable.

3.5 Replacement Season Ticket cards will be subject to an administration charge of £10.

3.6 There will be an administration charge of £10 for moving your Season Ticket seat during the league season.

3.7 Should a Season Ticket holder who is attending a match forget or mislay their season ticket card, to gain entry to the stadium they must contact the Ticket Office at the stadium. A paper ticket will be issued for the match and the holder’s card will be switched off for that match. There will be a £2.50 administration charge for this service. Refunds will not be permitted against tickets purchased in any other manner.

3.8 In the event that matches are determined by the authorities or governing bodies to be permanently cancelled or played behind closed doors, a pro-rata refund, for each fixture you are unable to attend due to these conditions, will be made after the conclusion of that season. 
The value you are entitled to will be added to your Teamcard account, in the form of loyalty points to spend around the club.

In the event that social distancing health measures require the Club to limit attendance at a match, the Club reserves the right at its discretion to cancel a season ticket holder’s entry to a match and in such circumstances the same remedies and no others will be provided to the ticket holder as if the match were played behind closed doors as detailed in this clause.

Cup Competitions & Non-Standard League Match Conditions

4.1 Under EFL, and F.A. regulations the Club may have to provide up to 15% of the stadium to away supporters for cup and play-off matches. The Club reserves the right at any time and for any reason to change the areas used for this allocation. The Club will use reasonable endeavours to inform season ticket holders effected as soon as arrangements are agreed with the away club.

5. Unforeseen Circumstances & Club Policies

5.1 In the event of construction, development or maintenance work being carried out in any part of the stadium, the Club reserves the right to move Season Ticket holders in the affected area to another area. Wherever possible the Club will use their reasonable endeavours to relocate to an equivalent area.

5.2 In the event of unforeseen circumstances affecting any part of the stadium, the Club reserves the right, at any time and without notice, to move Season Ticket holders in the affected area to another area.

5.3 Only in exceptional circumstances will re-admission to a match be permitted.

5.4 Any spectators who persistently stand in a seated area will be liable to ejection from the ground and receive a stadium ban from future games. Stadium bans may also apply to away matches.

5.5 All of the stadium and stadium buildings and grounds are strictly non-smoking areas and any spectator that is found smoking or vaping, within the stadium or stadium buildings, will be liable to be ejected from the ground.

5.6 Any spectator ejected from the ground or arrested for a football related offence will also be liable to receive a stadium ban from future games and no refunds will be given.

5.7 Fraudulent use of the Season Ticket cards will result in offenders being subject to a stadium ban and no refunds will be given.

5.8 Mobile telephone usage for telephony is permitted within the stadium provided that it is used for personal and private use only.

These conditions together with the Club’s Ground Regulations set out on the Club’s website or available at the Club’s Ticket Office constitutes the sole and exclusive contract hereby agreed between the parties, and supersedes all prior oral or written contracts, documents or other arrangements among them pertaining to the transactions contemplated in this contract. The parties agree that no express or implied representations, warranties or inducements have been made by any other party except as set forth in this contract. No amendments to this contract are allowed unless agreed in writing by the Club’s legal team. These Conditions of Issue for Season Ticket holders are subject to change and any revisions will be published on the Club website.

5.9 You acknowledge that the Club will hold and process data relating to you, which may include personal data, for administrative, security and legal purposes. The personal data that you provide to the Club shall be processed, stored and transferred in accordance with the terms of the Club's then current privacy policy available at

tickets.itfc.co.uk/screenloader.aspx?type=include&page=UserContent/documents/html/privacypolicy.html.

 In particular, we may share your personal data, including your name, date of birth, photograph, contact details and information about ticket purchases (including payment details and the names of ticket holders) with other football clubs, any Football Authority and with law enforcement authorities. This data will be used for the purpose of identifying and preventing violent and antisocial behaviour at matches, including racial, homophobic or discriminatory abuse, chanting or harassment and with enforcing sanctions. We may also share your data in order to support with the handling of fan enquiries and to allow for rapid identification of fans in the event of incidents including health emergencies and general crowd control emergencies. For more information on how we process your data and who we share it with, please consult the privacy policy on the Club’s website.