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FIRST TIME FANS

FIRST TIME FANS

Click here to read our First Time Fans guide!

We also have a Junior Fans Guide - click here to read!

FIRST TIME FANS MATCHDAY EXPERIENCE

Are you coming to watch Town play for the very first time and would love an exclusive introduction to Portman Road? Then we've got you covered with our First Time Fans matchday experience!

THE EXPERIENCE

  • This is available for supporters under the age of 14 who are coming to watch Town at Portman Road for the very first time. It's completely FREE!
  • You will need to meet between 1.30pm-2.15pm (for Saturday games) and 6.45pm-7.15pm (for midweek games) in the FanZone at the 'First Time Fans feather flag'. Entrance to the FanZone is at Gate 1A which is on Sir Alf Ramsey Way.
  • From here, you will then receive your certificate from Bluey. The certificate is signed by manager Kieran McKenna and captain Sam Morsy.
  • Not only will you have the chance to have a photo with Bluey or Crazee, your name will be read out on the PA system at half-time.

TERMS & CONDITIONS

  • Available for First Time Fans only, visiting Portman Road for the first time.
  • One accompanying supporter will be allowed to attend per fan.
  • All supporters will need to have purchased a matchday ticket for the corresponding First Time Fan game they are attending.
  • Entrance to meeting point in the FanZone is granted upon production of match ticket.
  • Available for home games only.
  • Available for ages 14 and under.

To register your interest, contact Seb Norton at seb.norton@itfc.co.uk or phone him on 01473 400584.

Please include the match you're attending, child's full name, age, address and ITFC customer number, if known.

PURCHASING MATCH TICKETS

There are a number of ways you can purchase match tickets to a game at Portman Road. Please be aware that our tickets are sold on a priority basis and so if you are not a member or a season ticket holder you will need to wait until the general sale stage. 

When purchasing tickets via the internet you are able to either purchase seating in a specific area, using the select your own seats option, or if you would like to use the auto select seats option all you will be need to enter is the stand that you would like the seats in, and the quantity of tickets. If you are bringing children to a match you might like to know a little more about the seating arrangements and what might be more suitable for a family.

ONLINE

Tickets can be purchased in advance online at www.tickets.itfc.co.uk, with a ‘Print at Home’ option which is available up until three hours before kick-off. The tickets can be posted if you wish. If you choose to buy online you will need to click ‘Register’ on tickets.itfc.co.uk.co.uk to create a username and password.

Our 'Print at Home' option is advisable from the Club and also allows the option of scanning your ticket from your mobile phone at certain mobile friendly turnstiles.

PLANET BLUE

On non-matchdays, tickets can be purchased from the Club shop. Planet Blue, located on Portman Road, is open Monday-Saturday 10am-5pm. Please note, you’re unable to purchase tickets from Planet Blue on a matchday.

TICKET OFFICE ON MATCHDAYS

Located at the stadium, tickets are available to purchase from 10am from our matchday ticket office on Constantine Road - kick-off (5pm for midweek games).

TURNSTILES

Match tickets are not available to purchase from our turnstiles.

 

WHERE TO SIT?

Magnus Group West Stand
This is our biggest stand with three tiers. The whole of the lower tier is a dedicated family area, but areas F, K and L are also family friendly if you like to watch the game from higher up. This stand backs on to the FanZone area which makes it ideal for soaking up the pre-match atmosphere before a short walk to your seats. The large FanZone area is open at half-time which allows plenty of space for children to run around in to tire themselves out!  

Sir Bobby Robson Stand
Named after one of the Club's legendary managers, Sir Bobby Robson.

This is not the ideal stand for families, and children below the age of 12 are not allowed in sit in the lower tier. The language in this area can be a little vociferous and the volume inside the ground is at its loudest here. 

Cobbold Stand
This stand is situated opposite the Magnus Group West Stand and has also has a designated family area. If you would like to watch the match from this stand, the whole of the lower tier is a designated family area, although they are permitted in the upper tier too. Two points of note in this stand are firstly, the visiting supporters sit at one end of the upper tier of this stand, and also if you choose to sit in the lower tier and it rains, you will get wet! 

Sir Alf Ramsey Stand
Although this does not have a specified family area, you will see lots of children sitting in here. The facilities in the stand are the same as in the others, and it provides an opportunity to watch the game from another angle. 
Please rest assured that we adopt a zero tolerance attitude to foul mouthed or abusive comments. If you feel that your child(ren) is(are) being subjected to language or behaviour that you don’t want them to hear please tell the nearest steward. Also be aware that to ensure the designated family areas retain a family friendly atmosphere, matchday tickets are sold to a ratio of no more than two adults to one under 19 or 12 ticket. 

BAGS AND SECURITY
In line with increased security guidelines, no large bags are allowed into Portman Road. A standard sized carrier bag (40cm x 40cm x 10cm) is acceptable, but we would advise that fans should not bring bags to football matches. All bags are liable to be searched and items contained within the bag, that could be considered to compromise safety such as aerosols, glass bottles, selfie sticks etc, will be confiscated. 
The Club also asks fans not to leave any bags unattended, to be particularly vigilant and alert to any suspicious behaviour, or unattended items. If fans see anything of concern then they should immediately report it to the nearest steward or police officer so that immediate action can be taken.

U5s 
For safety reasons the Club do not sell season tickets, nor allow access, in lower tiers of the stadium, to children under the age of five years, including but not limited to “babies-in-arms”. The child must be five years old upon the date of the first home league match to qualify for a seat in the lower tier of the stadium. Children under the age of five years are welcome, however; the Club will only sell tickets, or allow access, in middle or upper tiers up to the age of five years.

We do not recommend that babies or young children come to football games at Portman Road as a crowded environment is not in our opinion the best place for them. However if you do decide to bring a baby or young child with you, then the child will need to have a ticket for a seat (priced from £3 in the relevant family area). Whilst we appreciate they would sit on a lap there needs to be a physical space for them in the stadium under health and safety regulation.
Pushchairs and buggies are not allowed into the stadium for safety reasons. There are a limited number of baby change facilities available. Please ask a steward for assistance if required.

WHAT ELSE IS THERE FOR FAMILIES ON A MATCHDAY?
The Club puts in a huge amount of effort to attract and retain young supporters and families. Our matchday FanZone is the perfect location to soak up the pre-match atmosphere. We have lots of inflatable activities, competitions, live music, face painting, food trucks and more! 

Entrance is via Gate 1A on Sir Alf Ramsey Way. The FanZone opens at midday for Saturday 3pm matches and closes at kick-off. For midweek matches, the FanZone opens at 5.30pm and closes at kick-off.

You can keep up to date with what's going on in the FanZone before each match HERE. Should you have any enquiries please email dan.palfrey@itfc.co.uk or contact our @itfchelp Twitter feed.



WHAT TIME SHOULD I ARRIVE AT PORTMAN ROAD?

Our turnstiles open after all safety checks have been completed, and this is one and a half hours prior to kick off. So, for a 3pm kick off we are open for action at 1.30pm and for a 7.45pm kick-off, 6.15pm. 



MATCHDAY PROGRAMMES
You will see lots of supporters reading their matchday programmes. These are produced for every match and can be purchased from different locations around the ground at a cost of £3.50. Included in the programme is a special section for our younger supporters which is full of fun, games and competitions to keep them amused before and after kick-off. 
Programmes are available from 1.30pm for Saturday games or 6.15pm for midweek games. 

THE CLUB SHOP

The name of our main club store is Planet Blue and you will find it on the corner of the Cobbold and Sir Bobby Robson stand. On a matchday the opening hours are: 

For 3pm kick-offs: 
Opens 10am until kick-off and then from the final whistle for 30 minutes 
For 7.45pm kick-offs: 
Opens 10am until kick-off and then from 9.30 until 10pm. 

Tickets cannot be purchased from Planet Blue on the day of matches.

Should your seating be located in the Sir Alf Ramsey Stand you might wish to visit our 'matchday essentials' kiosk for all of those last minute purchases. Our Planet Bluey store, which also contains the essentials and is especially for our younger supporters, can be found in the Magnus Group West Stand. Also, situated in the FanZone, we have a retail unit which has all your essentials to cheer on the Blues! 



PURCHASING REFRESHMENTS

Food and drink purchases can be made from the concourse areas in all four stands of the ground. You will be sure to find something to suit all tastes, and budgets with hot food and snacks being available. Please remember that you will need to pay in cash for any refreshments purchased. 

The Club caters for all needs and has meat, vegetarian and vegan options on the concourse. In our FanZone, we also have different food vendors each week.

CAR PARKING

Street parking in the immediate vicinity of the stadium is problematic. However there are plenty of Pay and Display car parks within walking distance of Portman Road. In any case the ground is within easy walking distance of the town centre. 
Sat Nav postcode for the stadium: IP1 2DA.

DISABLED SUPPORTERS
We are committed to ensuring that our disabled supporters and visitors have as much access as reasonably possible to all goods, services and facilities provided or offered to the public by the Club. 
We are committed to taking a proactive approach to ensure that the needs of our disabled supporters and visitors are met. (Through good practice). 
Ipswich Town is in regular contact with the FA, Football League and disability organisations like NADS (National Association of Disabled Supporters) to ensure that good practice methods are employed and legislative requirements are met. 
For any disabled ticketing or parking enquiries please contact Lee Smith, our disability liaison officer on 01473 400556 or via email: lee.smith@itfc.co.uk.

Maddy during Shrewsbury (H).jpg

Should you have any questions about your visit, the quickest way to seek a response is through our Supporter Services Twitter feed 

Alternatively, please email enquiries@itfc.co.uk.

We hope you enjoy your first visit to Portman Road!

Portman Road before AFC Wimbledon (H).jpg

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