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Club News

MATCHDAY GUIDE | WEST HAM U21

14 September 2021

Arrive early at Portman Road

Town begin their Papa John's Trophy campaign this evening when they take on West Ham U21 at Portman Road.

Supporters aged 11 and over attending are required to show proof of full Covid-19 vaccination or a negative lateral flow test within 48 hours of kick-off.

ARRIVAL TIME TO PORTMAN ROAD

Supporters are strongly advised to arrive at Portman Road in plenty of time, due to the Covid-19 checks.

The lower tiers of the Sir Alf Ramsey Stand and Sir Bobby Robson Stands will be in operation this evening alongside the Magnus Group West Stand. Visiting supporters will be housed in the Cobbold stand as normal. 

TICKETS

Ticket sales are now running up until kick-off. They can be purchased on the day online via tickets.itfc.co.uk or from the matchday ticket office on Constantine Road from 5.30pm.

No on the day sales will take place in Planet Blue. Supporters are encouraged to buy their tickets online and in advance of the match.

Supporters are strongly advised to arrive early to avoid congestion at the turnstiles with Covid-19 checks in operation.

You will have a recommended entry time on your match ticket, please try and stick to this time as this will help with the flow of supporters. It is only a guide though and you will not be denied entry if you miss your time slot.

Whoever purchases a ticket for the game under their name must take full responsibility for providing Test and Trace information if needed. This applies even if they pass their ticket onto someone else to use or make multiple ticket purchases.

The ticket office phone lines (03330 050530) are open until 5pm. They’re also contactable on email via mainticketoffice@itfc.co.uk.

The away ticket office on Portman Road will be open from 5.30pm for any ticketing enquiries. The disabled entrance on Constantine Road will also be open from 5.30pm.

FREE CUP TICKET GUIDE

Supporters who were a season ticket holders for the duration of last season and renewed their season ticket for the current campaign can redeem a free ticket for tomorrow night by following the instructions here.

Eligible supporters can redeem their tickets up until 7.45pm.

Please note this is the only cup fixture this offer can be used on.

Season ticket cards cannot be used for access at the turnstiles.

A step-by-step guide on the redeeming process can be found here.

ENTERING THE STADIUM
Any person aged 11 or over will either be required to provide proof of a NHS negative lateral flow test (no longer than 48 hours prior to the event) or proof of full vaccination (with the second dose administered at least 14 days before the relevant match). The Club will not accept actual lateral flow test sticks as proof. 

The Club will also accept vaccine cards or a photo of the card as proof of double vaccination. You may be asked to provide photographic ID (passport, driving license) as well. A bank card will be accepted as proof of ID if no photo ID available. 

Please note that children under the age of 13 years will not need ID but their accompanying parent or guardian will have to validate their details.

The Club have arranged for a mobile testing unit which will be in place at Alderman Park from 5pm. Please be advised that test results can take around 30 minutes to be processed.
  

Please avoid bringing large bags into the stadium and only do so if absolutely necessary. This will help avoid slowing down the stadium entry process.

Tickets can be scanned from your smartphone at the following turnstiles:

Sir Alf Ramsey: 3, 4, 5 & 6

Sir Bobby Robson: 30, 31, 33, 34 & 35

Magnus Group West Stand: 42, 43, 44 & 45

COVID-19 PROTOCOLS
Supporters must not attend if they are suffering from Covid-19 symptoms, are feeling unwell, have been asked to self isolate, or if they have been in close contact recently with anyone experiencing symptoms or who has tested positive. In the event you develop Covid-19 symptoms whilst at the stadium, please notify the nearest member of Club staff immediately.

Face coverings are mandatory in indoor areas such as the concourses and toilets etc. Whilst not mandatory within the stadium bowl, spectators are strongly encouraged to wear face coverings in all outdoor spectator settings, including seats. We ask all those attending to show respect to ITFC staff and fellow supporters in regard to this matter.

Maintain good hand hygiene at all times around the stadium. Use the sanitiser dispensers provided and avoid touching your face, or handles and railings whenever possible.

When moving past others, to and from your seat, please avoid face to face contact and follow stewards’ instruction

FANZONE & CONCOURSE
The FanZone will be open from 6pm until kick-off.

Entrance is through Gate 1A with a valid match ticket and proof of full vaccination/negative lateral flow result. You will also be checked again before reaching the turnstiles on entry into the stadium. 

Supporters who sit in the Magnus Group West Stand are now able to scan through turnstile 58 into the FanZone and then access the stadium through the double gate opposite the conferencing & hospitality entrance as opposed to exiting the FanZone and queuing up for the turnstiles.

The bar will be open along with food also available. 

Inflatable penalty shootout and 5-a-side football will be on.

The Planet Blue retail unit will also be open.

The concourse areas will be open for food and drink before the match and at full-time.

Please wear a face covering in the concourse areas unless eating or drinking.

PLANET BLUE
Open until kick-off and open for 30 minutes after the full-time whistle.

Planet Blue retail unit in FanZone will be open until kick-off and again at half-time.

AUTOGRAPHS/SELFIES
There will be no usual autograph hunting area before the match or at full-time.
Supporters are kindly asked not to approach any of the Club’s or visiting club’s players or coaching staff at any time, as players and staff will not be able to sign autographs or pose for photographs.

AROUND PORTMAN ROAD
Flower beds have been installed at Princes Street end of Portman Road, meaning that supporters parking in the NCP Portman Road car park will need to either turn right towards Handford Road or go straight over down Sir Alf Ramsey Way.

Please click here to read the Club’s SPECTATORS’ CODE OF CONDUCT

QUICK LINKS
For full details on how to report a lateral flow test result, click here.

For full details on proof of vaccination, click here.

Please note, the 'NHS' App is different to the Covid-19.


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